Privacy Policy

Effective Date: 01/08/2025

Company: Road Grip Technologies Private Limited ("RGT", "we", "our", or "us")

Platform: Website and Mobile Application

1. Introduction

At Road Grip Technologies, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you access our website or use our mobile application.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

a. Personal Information

• Full Name
• Phone Number
• Email Address
• Location (via GPS)
• Vehicle Details
• Payment Information

b. Non-Personal / Technical Information

• IP Address
• Device Type and Operating System
• Browser Type
• App Usage Statistics
• Crash Reports

3. How We Use Your Information

• To provide roadside assistance services
• To connect you with the nearest verified service provider (vendor)
• To process payments securely
• To send alerts, invoices, and support updates
• To enhance user experience and improve platform functionality
• To ensure legal compliance and safety

4. Data Sharing and Disclosure

We do not sell or rent your personal information.

However, we may share your information with:

• Verified Vendors to fulfill your service requests
• Payment Processors for secure financial transactions
• Internal Teams for support, analytics, and fraud detection
• Legal Authorities if required under applicable laws

5. Location Tracking

We access your real-time GPS location only when you request a service so that we can match you with nearby vendors.

This information is used strictly for operational purposes and is never shared unnecessarily.

6. Cookies and Tracking

Our website may use cookies to:

• Save user preferences
• Track website usage
• Customize user experience

You can disable cookies through your browser settings if preferred.

7. Data Security

We employ strong technical and organizational safeguards, including:

• SSL encryption
• Secured database systems
• Access control and monitoring
• Regular system audits

8. Data Retention

We retain your data only as long as necessary for legal, operational, or support purposes. When the data is no longer required, it is securely deleted or anonymized.

9. Your Rights

You may:

• Access or review your personal data
• Request corrections or deletion of your information
• Withdraw consent for optional communication

For any such requests, please contact us at support@roadgriptechnologies.in.

10. Children's Privacy

Our platform is not designed for individuals under 18 years of age. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page along with the updated effective date.

Your continued use of our services after any updates constitutes acceptance of the revised policy.

12. Contact Information

Corporate Office:

Plot No. 444/B, Pune – Bangalore Highway NH4,
Shiroli MIDC, Kolhapur, Maharashtra – 416122

Head Office:

A-4 & 5, Upper GF, Sewak Park, Street No.4,
Uttam Nagar, New Delhi – 110059

Support Email: support@roadgriptechnologies.in

Support Number: +91 9422517869